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Avaya INDex Training

Avaya INDeX System Administration

Avaya INDex Platform


Avaya INDeX offers more than a conventional telephone system - it's an open digital communications platform, capable of handling a range of voice, data and video conferencing requirements and is also eBusiness ready.

3C Training Solutions can help you get the best return on your investment. Contact us now for more information.

Avaya INDex - course content (learning outcomes)


The course will cover generic system administration skills as well as the most effective methods of maintaining your system, enabling you to carry out routine system administration and manage the day to day changes on your system.

Following an overview and introduction to the system, you will learn about:

  • Logging In/Logging Out
  • Reports - listing the internal & external directories
  • System menu - system speed dials; timeouts; passwords; clock; user PINs; Absence messages; Supervisor messages
  • Creating new extensions / users
  • Editing user settings, Class of Service, etc.
  • Pickup Groups
  • Hunt Groups
  • Paging groups
  • Call Routing - pilot numbers, call control plans
  • Night Service - manual and automatic
  • Call barring
The course duration is one day.

Please contact us for more information.


3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 01525 229 441

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