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Nortel Meridian MAX Training

Nortel Networks Meridian MAX training for Call Centre Administrators/Supervisors

Nortel Meridian MAX training for call centre supervisors/administrators training


Nortel Networks describe Meridian as a communication system for your growing needs, enabling you to tailor a solution to your unique requirements.

3C Training Solutions can help you get the best return on your investment. Contact us now for more information.

Nortel Meridian Mail basic administration training - course content (learning outcomes)


Using the Meridian MAX via the Meridian Terminal Emulator (MTE) the student is able to read/understand real-time screens, read and produce historical reports and make ad hoc system changes. The course covers versions up to Version 10.

On successful completion of this course the participant will be able to:

  • view real-time displays and understand the information they provide
  • make changes to the Call Centre using Configuration Control
  • set system parameters
  • add and delete users
  • create custom displays
  • run standard reports
  • create custom reports
  • export reports
Course content:
  • queue Statistic Displays
  • agent status Displays
  • creating custom Formulas
  • moving agents between queues
  • changing some of the queue parameters
  • scheduling reports
  • scheduling changes
  • setting MAX Parameters
  • setting up Supervisors/Administrators
  • creating Customise Displays
  • running Standard Reports
  • creating Custom Reports
  • exporting Reports
The course duration is two days.
Prerequisite knowledge: delegates should have basic knowledge of Meridian ACD.
The maximum number of delgates is eight per session.

Please contact us for more information.


3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 07005 963294 Fax: 07005 801482

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