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Avaya Call Centre Manager Training

Avaya Call Centre Manager (CCM)

This powerful application will give the Contact Manager realtime access to view the agents and contact centre activity, such as call queues; to create wallboard messages and alarms; and to create, manage and interpret reports.

3C Training Solutions can help you get the best return on your investment. Contact us now for more information.

Avaya CCM - course content (learning outcomes)

The course will cover generic system administration skills as well as the most effective methods of maintaining your system, enabling you to carry out routine system administration and manage the day to day changes on your system.

Following an overview and introduction to the system, you will learn about:

  • Call Centre View - creating a profile; viewing activity in real time; using alarms and the alarm reporter
  • Wallboards - creating new messages and sending them to the wallboard; creating and using varialbles; PC wallboards
  • Reports - opening and refreshing reports; scheduling and distributing reports.
The course duration is one day.

Please contact us for more information.

3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 01525 229 441

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