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Ericsson BP50/250 Training

Ericsson BusinessPhone - Handset and Voicemail training

Ericsson BusinessPhone handset and voicemail training course

In addition to offering a wide range of PBX features, BusinessPhone includes applications to support mobility, PBX networking over IP and web-based system management. The system also comes equipped with digital and analogue trunks call centre functionality for up to 40 agents, voice messaging and computer telephony. Plus, with IP telephony and web-based services growing more important for small organizations, BusinessPhone offers you the flexibility to migrate towards new technologies.
  • BusinessPhone 50, housed in a compact cabinet, is optimised for organizations with up to 64 extensions
  • BusinessPhone 250 is the perfect solution for organizations needing up to 200 extensions

Training is available for the 4220, 4222, 4223, 4224 handsets - including ACD functionality where required. Contact us now for more information.

Ericsson Handset & Voicemail - course content (learning outcomes)

During these informative, hands-on sessions, delegates will learn the following:
  • Answering and making calls
    • internal and external
  • Redial
  • Holding calls
  • Transferring calls
    • announced and unannounced
  • Callback
  • Pick Up
    • Directed and group pickup
  • Conference calling
  • ISDN Caller List
    • where applicable
  • Diverting calls
    • including the external diversion feature
  • Programming personal speed dials
  • Programming supervisor keys (like BLF)
  • Changing the ringer tone & volume.
  • Recording your voicemail greetings
    • on busy, no reply and direct diversion (all calls)
  • Changing your Passcode
  • Retrieving your voicemail messages
    • both internally (from your phone) and externally
  • Outcall Notification;
  • Using a Common Mailbox;
  • Dictaphone services
    • where applicable
  • Call Recording
    • where applicable

Please contact us for more information.

3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 01525 229 441

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