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Mitel Customer Interaction Solutions Training

Mitel 6100 Contact Centre and 6160 Intelligent Queue

The Mitel 6100 Contact Centre platform combines robust communications platforms, Automated Call Distribution (ACD) and a modular suite of feature-rich, Web-based applications for streamlining contact centre management and enabling advanced multimedia customer contacts.

The Mitel 6160 Intelligent Queue platform enables efficient routing of inbound callers using sophisticated messaging and routing options to the most appropriate contact centre agents. In-queue messages inform callers of their queue position and may provide alternative options to avoid callers holding.

3C Training Solutions offers a range of courses to help you get the most from your investment in this advanced system. Contact us now for more information.

Mitel Customer Interaction Solutions Training

3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 01525 229 441

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